Return Policy

1. General Return Policies (all products excluding 'made to order' products)

We accept returns. (custom products are exempt)

Return or exchange can be accepted in 14 days after you receive the produtct.

Shipping cost will be only charged once (either free shipping with return cost for customer or paid shipping with free return).

 

2. Cancellation Policies

2.1. Unpaid orders will be canceled automatically after 3 days. We receive hundreds of test orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

2.2. Orders canceled within 6 hours of payment confirmation will be eligible for a full refund.

2.3. Orders canceled 6 to 12 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 90% of the product purchase price, in order to cover the material cost.

2.4. Orders canceled 12 to 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 70% of the product purchase price, in order to cover the material cost and necessary labor cost.

2.5. Orders canceled more than 24 hours after payment confirmation will be eligible for a partial refund (50% of dress price at most) consisting of the full shipping cost.

2.6. Once your order has been shipped, it can no longer be canceled.

2.7. Orders that are not paid within 72 hours will be canceled automatically by our system.